Delivery and Payment

As at 13 October 2026

Delivery Areas

We deliver to the countries that can be selected at checkout. You will be shown whether a product can be delivered to your chosen address before you complete your order.

Readiness for dispatch and delivery times

Standard goods: Unless otherwise stated on the product page or at checkout, the delivery time is 5–7 working days.

Balcony Power Station sets and other goods requiring a haulage contractor: The statement ‘Ready for dispatch in 5–10 working days’ refers to the period from the conclusion of the contract until the goods are handed over to the haulage contractor, not until delivery. During this time, we assemble the set, pack it securely for transport and secure it onto a pallet.

Once the goods have been handed over to Dachser, the transit time is usually a further 3–10 working days. This typically results in a total delivery time of 8–20 working days for these items. The specific details regarding readiness for dispatch, transit time and delivery time applicable to your order will be displayed at the checkout before you place your order.

For payment in advance, the delivery period begins on the working day following receipt of payment; for other payment methods, it begins on the working day following the conclusion of the contract. Sundays and public holidays at the dispatch location do not count as working days.

Shipping methods

Depending on the weight, dimensions and delivery address, we deliver via DHL, DPD, UPS, Dachser or another carrier specified at checkout.

Balcony power station kits and other bulky goods are securely packaged for transport and dispatched on a pallet. Parcel service deliveries are always made kerbside. The courier will notify you of the delivery date by telephone. Please therefore provide a contact telephone number when placing your order.

Delivery charges

The delivery charges applicable to your order are displayed as a total amount on the product page or, at the latest, at the checkout before you submit your order. For goods delivered by a freight forwarder, these charges depend in particular on weight, dimensions and delivery location. All delivery charges quoted to consumers include the applicable statutory VAT.

Payment methods

Depending on the delivery country and order, payment in advance via bank transfer, PayPal, credit card, Amazon Pay, cash on delivery or purchase on account may be offered. Only the payment methods actually selectable at checkout are binding.

For payment in advance, please transfer the amount to GENERATOR.EU UG (limited liability), quoting the order number. You will receive the bank details during the ordering process and in the order confirmation. Processing of the order begins once payment has been received.

Purchase on account is only available to approved business customers and may be subject to a credit check.

Value Added Tax

Consumer prices are displayed as total prices including the applicable VAT. The standard German VAT rate is normally 19 per cent. For eligible photovoltaic products, the zero-rate may apply in accordance with Section 12(3) of the German VAT Act (UStG), provided the relevant conditions are met. For tax-exempt intra-Community supplies, the conditions set out in Section 4(1)(b) in conjunction with Section 6a of the German Value Added Tax Act (UStG) apply. The final tax treatment will be shown on a product- and customer-specific basis before the order is placed.

Customs duties and import charges

For deliveries outside the European Union, import VAT, customs duties and fees may apply. These are levied by the relevant authorities and are not included in the shop price, unless expressly stated otherwise at checkout.