General Terms and Conditions (GTC)

GENERATOR.EU UG (limited liability)
Edisonstr. 8, 85716 Unterschleißheim, Germany
Tel.: +49 89 20175987
Email: info@generator.eu
(‘we’, ‘us’ or ‘seller’)
As of: 03.09.2025

1. Scope, terms

1.1. These General Terms and Conditions apply to all contracts that you, as a customer, conclude with us via our online shop generator.eu for goods (in particular generators and accessories) and any additional services offered (e.g. delivery by a forwarding agent, installation/assembly, commissioning, maintenance).

1.2. Consumer is any natural person who concludes the contract for purposes that are predominantly neither commercial nor self-employed (§ 13 BGB). Entrepreneur is a natural or legal person or partnership with legal capacity who, when concluding the contract, acts in the exercise of their commercial or self-employed professional activity (Section 14 BGB). Laws on the Internet+1

2. Contractual partner, conclusion of contract, storage of the contract text

2.1. The contractual partner is GENERATOR.EU UG (limited liability)

2.2. The presentation of products in the shop is not a legally binding offer, but an invitation to place an order. By completing the order process, you are making a binding offer. We will confirm receipt of your order by email (confirmation of receipt). The contract is only concluded upon our express order/shipping confirmation or upon delivery of the goods. 2.3. You can identify and correct any input errors before submitting your order using the correction tools provided in the shop. 2.4. We store the contract text (order data, terms and conditions). You can view the terms and conditions at any time on this page; we will send you the order details by email. If you have created a customer account, you can view past orders there. 3. Prices, shipping costs, price information 3.1. All prices are in euros and include statutory value added tax, unless otherwise stated.

3.2. Any additional shipping/delivery costs will be clearly indicated during the ordering process. For deliveries to non-EU countries, customs duties/taxes/fees may apply, which you will be responsible for paying. Requirements for price information are based on the PAngV (Price Indication Regulation). company.de

3.3. For freight goods (usually generators weighing approx. 50 kg to 1 t and above), separate rates apply based on weight/distance; delivery is to the kerbside. Further transport/transfer to the property/building is not included and can be requested for an additional charge.

4. Delivery, acceptance, drop shipping

4.1. Depending on the goods, deliveries are made by parcel service (DHL/DPD/UPS) or freight forwarder. For freight forwarding goods, a delivery date will be notified (by telephone/email).

4.2. Acceptance and receipt: You are responsible for providing a contactable telephone number, suitable access/unloading facilities (forklift/lifting equipment if necessary) and acceptance of the shipment on the notified date.

4.3. Delayed acceptance/failed deliveries: If delivery fails for reasons for which you are responsible (e.g. incorrect address, not found, acceptance refused without legal reason), you shall bear the resulting additional costs (repeat delivery, storage costs, return transport). The right of withdrawal remains unaffected (see § 10).

4.4. Dropshipping: In individual cases, manufacturers/wholesalers ship directly to you. The contractual partner and contact person for statutory warranty/revocation remains you with us; delivery times may vary for direct shipments.

5. Transfer of risk, transport damage

5.1. Consumers: The risk of accidental loss/damage is only transferred to you upon delivery (exception: you have commissioned the carrier yourself). Entrepreneurs: In the case of mail order purchases, the risk is transferred as soon as we hand over the goods to the forwarding agent/carrier (§ 447 BGB). Lecturio

5.2. Please check shipments for external transport damage upon delivery and have this confirmed in writing by the driver; hidden damage must be reported to us immediately after discovery.

5.3. Returns only emptied/degassed; dangerous goods not without prior agreement – otherwise collection/acceptance will be refused, costs borne by customer

6. Duty to give notice of defects in B2B

For merchants, the obligation to inspect and give notice of defects pursuant to § 377 HGB (German Commercial Code) applies: Goods must be inspected immediately after delivery and any recognisable defects must be reported to us immediately; otherwise, the goods shall be deemed to have been approved. Hidden defects must be reported immediately after discovery. dejure.org

7. Payment methods, due date, default

7.1. Accepted payment methods and any surcharges are listed on the Shipping & Payment page.

7.2. The purchase price is due immediately. In the event of late payment, statutory default interest (§ 288 BGB) and reminder fees shall apply upon proof.

7.3. When purchasing on account, we reserve the right to carry out a credit check (see Privacy Policy).

8. Retention of title

The goods remain our property until full payment has been received (§ 449 BGB). Pledging/transfer of ownership by you before full payment is not permitted. Laws on the Internet

9. Assembly, installation and service (if offered)

9.1. Scope of services: The specific scope (e.g. installation, connection to on-site connections, commissioning/instruction) is specified in the service description in the offer/order confirmation.

9.2. Customer's obligations to cooperate: You shall ensure that all on-site requirements are met in good time (foundation, supply lines, ventilation/exhaust gas routing, official approvals, fire protection, access, load-bearing capacity). You shall provide operating materials (fuels/oils) unless otherwise agreed.

9.3. Safety/hazardous goods: Before return transport, tanks must be emptied and hazardous substances secured in accordance with regulations; otherwise, collection may be refused and you will be responsible for any additional costs incurred.

9.4. Appointments/missed journeys: Missed appointments, lack of access or insufficient preparation may result in replacement journeys/downtime; the costs incurred as a result will be charged.

9.5. Acceptance: Assembly/service work must be accepted upon completion; insignificant defects do not entitle the customer to refuse acceptance. Rights in the event of defects remain unaffected.

10. Right of withdrawal for consumers, returns

10.1. Consumers are entitled to a statutory right of withdrawal of 14 days; Details, deadlines, consequences and the model withdrawal form can be found in our withdrawal policy:
generator.eu/de/content/3-widerrufsrecht.
(generator.eu/content/3-widerrufsrecht)
The legal basis can be found in Sections 312g and 355 of the German Civil Code (BGB).

10.2. Returns/freight goods: Returns of freight goods shall be made only after prior consultation with us via our contracted carriers. Unpaid or unannounced returns will not be accepted; we will invoice any costs incurred.

10.3. The costs of the return shipment shall be borne by the consumer; in the case of freight goods, these may, depending on weight/distance, be at least equal to or exceed the original delivery costs (see the cancellation page for reference values).

10.4. Compensation for loss of value: A generator that has been filled with fuel and put into operation is generally no longer saleable as new goods. In the event of withdrawal/revocation, we are entitled to demand compensation for the value up to the full purchase price if resale as new goods is impossible. (Your right of revocation as such remains unaffected; the objective loss in value is decisive.)

11. Statutory liability for defects (warranty) & guarantees

11.1. The statutory rights in respect of defects apply. For consumers, the limitation period for claims for defects is two years from delivery (Section 438 (1) No. 3 BGB). Chamber of Industry and Commerce

11.2. For businesses, the limitation period is one year from delivery; this does not apply to claims based on intent/gross negligence, injury to life, limb or health, or under the Product Liability Act – in these cases, the statutory limitation period applies.

11.3. Manufacturer's warranties may exist in addition to statutory claims; their content/scope is determined by the manufacturer's warranty conditions (if available).

12. Liability

12.1. We shall be liable without limitation for intent and gross negligence, for injury to life, limb or health, and under the Product Liability Act.

12.2. In cases of simple negligence, we shall only be liable for breaches of essential contractual obligations (cardinal obligations); liability shall then be limited to the typical damage foreseeable at the time of conclusion of the contract.

12.3. Otherwise, liability is excluded. The above liability rules also apply to our legal representatives/vicarious agents.

13. ElektroG and battery information

13.1. Electrical/electronic equipment must not be disposed of with household waste (symbol crossed-out wheelie bin). . End users are obliged to collect them separately; personal data on old devices must be deleted. Federal Environment Agency IHK Trier

13.2. Batteries/rechargeable batteries must not be disposed of with household waste; they must be returned to municipal collection points or to shops where similar batteries are sold. Retailers have information obligations under § 18 BattG (including on take-back and hazardous substance labels). A deposit may apply to vehicle batteries. Laws on the Internet (batteriegesetz.de)

14. Alternative dispute resolution / ODR notice

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG). The former EU ODR platform has been permanently offline since 09.01.2025 (repeal of Regulation (EU) No 524/2013). Laws on the Internet (Consumer Redress in the EU)

15. Force majeure

Events beyond our control (e.g. natural disasters, strikes, official measures, failures in the delivery/transport network, energy/raw material shortages, epidemics/pandemics) extend deadlines by the duration of the disruption plus a reasonable start-up period; Claims for damages arising from this are excluded. Statutory rights of withdrawal remain unaffected.

16. Data protection, cookies

We process personal data in accordance with our privacy policy (including information on cookies/consent management and service providers used):
generator.eu/de/content/datenschutz
generator.eu/content/datenschutz.

17. Applicable law, place of jurisdiction

17.1. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

17.2. With regard to consumers, this choice of law only applies insofar as it does not deprive you of the protection of mandatory provisions of the law of your habitual residence.

17.3. The place of jurisdiction for merchants, legal entities under public law or special funds under public law is – at our discretion – our registered office; mandatory places of jurisdiction remain unaffected.

18. Amendments to these GTC

We may amend these GTC with future effect if there is an objective reason for doing so (e.g. changes in legislation, changes to the product range/processes) and the amendments are reasonable for you. We will inform you of any amendments in good time in writing; our notification will govern any objections/continued use.

Legal sources (selection)