Terms and Conditions

Date: 22 September 2026

GENERATOR.EU UG (limited liability)
Edisonstr. 8, 85716 Unterschleißheim, Germany
Telephone: +49 89 20175987
Email: support-team@generator.eu

1 Scope and Contracting Parties

These General Terms and Conditions apply to contracts for goods and services expressly offered in the generator.eu online shop. The contracting party is GENERATOR.EU UG (limited liability). A consumer is a person acting primarily for private purposes. A business is a person acting in the course of their commercial or self-employed professional activity at the time the contract is concluded.

2 Conclusion of the Contract

The product description does not constitute a binding offer. By clicking the ‘Order’ button, which is clearly marked as requiring payment, you are making a binding offer. An automatic confirmation of receipt records the receipt of your order but does not constitute acceptance. The contract is concluded upon our order or dispatch confirmation, or upon delivery.

You may check and correct your entries before submitting your order. Order details and the Terms and Conditions in force at the time the contract is concluded will be provided to you in writing.

3 Prices, delivery charges and VAT

For consumers, total prices including the applicable VAT are displayed. Any additional delivery or carriage costs are shown before the order is placed.

Standard tax rate

Unless a statutory tax exemption or the zero tax rate applies, the statutory VAT rate, normally 19 per cent, applies to supplies taxable in Germany.

Zero tax rate for photovoltaic systems pursuant to Section 12(3) of the German Value Added Tax Act (UStG)

The zero rate applies only to photovoltaic products and services eligible for tax relief under the law, and only if all the conditions set out in Section 12(3) of the German Value Added Tax Act (UStG) are met. Before concluding the contract, the customer must confirm in a binding manner that they are the recipient of the service and the operator or future operator of the photovoltaic system, and that the goods are intended for a system eligible for the preferential treatment. The preferential treatment applies on a per-item basis. Non-preferential items in a mixed order are charged at the standard rate of VAT.

Tax-exempt intra-Community supply

A supply to a trader or an eligible legal entity in another EU Member State will only be invoiced without German VAT if all the conditions set out in Sections 4(1)(b) and 6a of the German VAT Act (UStG) are met and proven. These include, in particular, the actual transport or dispatch to another Member State and the use of a valid VAT identification number issued by another Member State. In the absence of, or where there is insufficient, evidence, statutory VAT is charged.

4 Payment

The payment methods actually available at checkout and their terms and conditions are displayed before the order is placed. In the case of prepayment, processing begins upon receipt of payment. We only offer payment on account to approved business customers.

5 Retention of title

The goods remain our property until full payment has been made.

The following also applies to business customers: We reserve title to the goods until all claims arising from the ongoing business relationship have been settled. The business customer may resell the goods subject to retention of title in the ordinary course of business; they hereby assign to us, in advance, the resulting claims in the amount of the invoice value of our claim, and we accept this assignment. The business customer remains entitled to collect the claim as long as they fulfil their payment obligations. In the event of third-party access to the goods subject to retention of title, in particular in the event of attachment, the business customer must inform us immediately.

6 Delivery and Delivery Time

The delivery area, delivery time, method of dispatch and costs are set out on the product page and the ‘Delivery and Payment’ page. The delivery time displayed at checkout for the specific order shall be decisive. For goods dispatched by a carrier, delivery is generally made to the kerbside, unless otherwise agreed.

For consumers, the risk of loss or damage does not pass until the goods are handed over. Statutory rights relating to delayed delivery and transport damage remain unaffected.

7 Right of withdrawal

Consumers are entitled to the statutory right of withdrawal in accordance with the separate withdrawal policy. The electronic withdrawal function is easily accessible on the website throughout the withdrawal period.

8 Returns and reimbursement

No reason needs to be given for a withdrawal. Prior consultation facilitates the return of heavy, bulky or goods classified as dangerous goods, but is not a prerequisite for the withdrawal to be valid.

Compensation for loss of value shall only be considered under the conditions set out in Section 357a of the German Civil Code (BGB). In the case of generators, it is possible to check their condition, characteristics and functionality without filling them with fuel. If a unit is filled with petrol, diesel or oil and put into operation, this may result in a loss of value, as the unit can no longer be sold as new.

The amount of any compensation for loss of value is determined by the actual, verifiable loss of value in each individual case. Your right of withdrawal remains unaffected by this.

9 Statutory liability for defects and warranty

The statutory rights in respect of defects apply. For consumers, the statutory limitation period applies. A manufacturer’s warranty applies only if it is expressly offered with the product; it applies in addition to and does not restrict statutory rights.

10 Liability

We accept unlimited liability in cases of wilful misconduct, gross negligence, injury to life, limb or health, and in accordance with the Product Liability Act. In the event of a breach of essential contractual obligations due to slight negligence, liability is limited to the foreseeable damage typical for this type of contract. In all other respects, the statutory provisions apply.

11 Special Rules for Traders

For traders, Section 377 of the German Commercial Code (HGB) applies. In the case of business customers, the risk passes to the carrier upon handover in the case of sale by delivery. The exclusive place of jurisdiction is, insofar as permitted by law, our registered office.

12 Consumer dispute resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

13 Governing Law

German law applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. In the case of consumers, this choice of law applies only insofar as it does not deprive them of mandatory protection afforded by the state of their habitual residence.