General Terms and Conditions (AGB)

GENERATOR.EU UG (limited liability)
Edisonstr. 8, 85716 Unterschleißheim, Germany
Phone: +49 89 20175987
E-mail: info@generator.eu
("we", "us" or "seller")
Status: 03.09.2025

1 Scope of application, terms

1.1 These GTC apply to all contracts that you conclude with us as a customer via our online shop generator.eu for goods (in particular generators and accessories) and any additional services offered (e.g. delivery by forwarding agent, installation/assembly, commissioning, maintenance).

1.2 A consumer is any natural person who concludes the contract for purposes that can predominantly be attributed neither to his commercial nor his independent professional activity (§ 13 BGB). An entrepreneur is a natural or legal person or partnership with legal capacity who, when concluding the contract, is acting in the exercise of their commercial or independent professional activity (Section 14 BGB). Laws on the Internet+1

2 Contractual partner, conclusion of contract, storage of the contract text

2.1 The contractual partner is GENERATOR.EU UG (haftungsbeschränkt)

2.2 The presentation of products in the shop is not a legally binding offer, but an invitation to place an order. By completing the order process, you submit a binding offer. We will confirm receipt of your order by e-mail (confirmation of receipt). The contract is only concluded with our express order/dispatch confirmation or with delivery of the goods.

2.3 You can recognise and correct any input errors before submitting the order using the correction aids provided in the shop.

2.4 We save the text of the contract (order data, GTC). You can view the GTC at any time on this page; we will send you the order data by e-mail. If you have created a customer account, you can view past orders there.

3 Prices, shipping costs, price information

3.1 All prices are in euros and include VAT unless otherwise stated.

3.2 Any additional shipping/forwarding costs incurred will be clearly shown in the order process. For deliveries to non-EU countries, customs duties/taxes/fees may be incurred, which are to be borne by you. Requirements for price information are based on the PAngV. firma.de

3.3 For forwarding goods (usually generators from approx. 50 kg to 1 t and more), separate tariffs apply according to weight/distance; delivery is made to kerbside. Further transport/installation on the property/building is not included and can be ordered at an additional charge.

4 Delivery, acceptance, dropshipping

4.1 Deliveries are made by parcel service (DHL/DPD/UPS) or forwarding agent, depending on the goods. In the case of forwarding goods, an appointment will be notified (by telephone/e-mail).

4.2 Acceptance and access: You shall provide a contactable telephone number, suitable access/unloading facilities (forklift/lifting equipment if necessary) and acceptance of the consignment on the notified date.

4.3 Default of acceptance/missing delivery: If the delivery fails for reasons for which you are responsible (e.g. wrong address, not found, acceptance refused without legal reason), you shall bear the additional costs incurred as a result (new journey, storage costs, return transport). The right of cancellation remains unaffected (see § 10).

4.4 Dropshipping: In individual cases, manufacturers/wholesalers will ship directly to you. You remain the contractual partner and contact person for statutory warranty/cancellation with us; delivery times may differ for direct shipping.

5 Transfer of risk, transport damage

5.1 Consumers: The risk of accidental loss/damage shall only pass to you upon delivery (exception: you have commissioned the carrier yourself). Entrepreneur: In the case of sale by dispatch, the risk is transferred as soon as we hand over the goods to the forwarding agent/carrier (§ 447 BGB). Lecturio

5.2 Please check consignments on delivery for external transport damage and have this confirmed in writing by the driver; hidden damage must be reported to us immediately after discovery.

5.3 Returns only emptied/degassed; hazardous goods not without prior agreement - otherwise collection/acceptance will be refused; costs borne by the customer

6. obligation to give notice of defects for B2B

For merchants, the obligation to inspect and give notice of defects in accordance with § 377 HGB applies: Goods must be inspected immediately after delivery and recognisable defects must be reported to us immediately; otherwise the goods shall be deemed approved. Hidden defects must be reported immediately after discovery. dejure.org

7 Payment methods, due date, default

7.1 Accepted payment methods and any surcharges are listed on the Shipping & Payment page.

7.2 The purchase price is due immediately. In the event of default of payment, the statutory default interest (§ 288 BGB) and reminder costs shall apply upon proof.

7.3 In the case of purchase on account, we reserve the right to carry out a credit check (see data protection declaration).

8. reservation of title

The goods remain our property until full payment has been made (§ 449 BGB). Pledging/security transfer by you before full payment is not permitted. Laws on the Internet

9 Assembly, installation and services (if offered)

9.1 Scope of services: The specific scope (e.g. installation, connection to on-site connections, commissioning/instruction) is set out in the service description in the offer/order confirmation.

9.2 Obligations of the customer to co-operate: You shall fulfil all on-site requirements in good time (foundation, supply lines, ventilation/exhaust gas routing, official permits, fire protection, access, load-bearing capacity). You shall provide operating materials (fuels/oils), unless agreed otherwise.

9.3 Safety/hazardous goods: Before return transport, tanks must be emptied and hazardous materials secured in accordance with regulations; otherwise collection may be refused and any additional costs incurred shall be borne by you.

9.4 Deadlines/erroneous journeys: Missed deadlines, lack of access or inadequate preparation may result in replacement journeys/standby times; any costs incurred as a result will be charged.

9.5 Acceptance: Assembly/services must be accepted after completion; minor defects do not entitle the customer to refuse acceptance. Rights in the event of defects remain unaffected.

10 Right of cancellation for consumers, returns

10.1 Consumers have a statutory right of cancellation of 14 days; details, deadlines, consequences and the sample cancellation form can be found in our cancellation policy:
generator.eu/en/content/3-right-of-cancellation.
(generator.eu/content/3-right-of-cancellation)
The legal basis can be found in §§ 312g, 355 BGB.

10.2 Returns/forwarding goods: Returns of forwarding goods will only be made via our authorised carrier after prior agreement with us. Unpaid or unannounced returns will not be accepted; we will invoice any costs incurred.

10.3 The consumer shall bear the costs of the return shipment; in the case of forwarding goods, these may be at least equal to or higher than the original delivery costs, depending on the weight/distance (see cancellation page for guide values).

10.4 Compensation for lost value: A generator that has been filled with operating materials and put into operation can generally no longer be sold as new. In the event of cancellation/cancellation, we are entitled to demand compensation up to the full purchase price if resale as new goods is impossible. (Your right of cancellation as such remains unaffected; the objective loss in value is decisive).

11 Statutory liability for defects (warranty) & guarantees

11.1 The statutory warranty rights apply. For consumers, the limitation period for claims for defects is two years from delivery (§ 438 para. 1 no. 3 BGB). Chamber of Industry and Commerce

11.2 For entrepreneurs, the limitation period is one year from delivery, with the exception of claims due to intent/gross negligence, injury to life, limb or health or under the Product Liability Act - the statutory period applies here.

11.3 Manufacturer's warranties may exist in addition to statutory claims; their content/scope is set out in the manufacturer's warranty conditions (if any).

12 Liability

12.1 We shall be liable without limitation for intent and gross negligence, in the event of injury to life, limb or health and in accordance with the Product Liability Act.

12.2 In the event of simple negligence, we shall only be liable in the event of a breach of material contractual obligations (cardinal obligations); liability shall then be limited to the typical damage foreseeable at the time of conclusion of the contract.

12.3 Liability is otherwise excluded. The above liability rules shall also apply to our legal representatives / vicarious agents.

13. ElektroG and battery information

13.1 Electrical/electronic devices must not be disposed of with household waste ( crossed-out wheelie bin symbol). End users are obliged to collect them separately; personal data on old appliances must be deleted. Federal Environment Agency IHK Trier

13.2 Batteries/rechargeable batteries may not be disposed of with household waste; return to municipal collection centres or where similar batteries are sold. Dealers are obliged to provide information in accordance with § 18 BattG (e.g. on take-back and pollutant labelling). A deposit obligation may apply to vehicle batteries. Laws on the Internet (batteriegesetz.de)

14. alternative dispute resolution / ODR notice

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG). The former EU-OS platform has been permanently offline since 09.01.2025 (repeal of Regulation (EU) No. 524/2013). Laws on the Internet (Consumer Redress in the EU)

15 Force majeure

Events beyond our control (e.g. natural events, strikes, official measures, failures in the supply/transport network, energy/commodity shortages, epidemics/pandemics) extend deadlines by the duration of the disruption plus a reasonable start-up time; claims for damages arising from this are excluded. Statutory rights of cancellation remain unaffected.

16. data protection, cookies

We process personal data in accordance with our privacy policy (including information on cookies/consent management and service providers used):
generator.eu/en/content/data-protection
generator.eu/content/data-protection.

17 Applicable law, place of jurisdiction

17.1 German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

17.2 This choice of law shall only apply to consumers insofar as this does not deprive you of the protection of mandatory provisions of the law of your habitual residence.

17.3 The place of jurisdiction for merchants, legal entities under public law or special funds under public law is - at our discretion - our registered office; mandatory places of jurisdiction remain unaffected.

18 Amendments to these GTC

We may amend these GTC with effect for the future if there is an objective reason for doing so (e.g. change in the law, changes to the product range/process) and the changes are reasonable for you. We will inform you of any changes in good time in text form; objection/further use is governed by our notification.

Legal sources (selection)